Frequently Asked Questions

HunterTag is an innovative bicycle protection system that uses NFC (Near Field Communication) technology and community support to help prevent thefts and recover stolen bicycles. Each bicycle receives a unique NFC tag that can be scanned to verify ownership and track location.

HunterTag works in three simple steps: 1) Register your bicycle and attach an NFC tag, 2) If your bike is stolen, report it as stolen in our system, 3) Our hunter community can scan the tags they find and help locate your bicycle.

Unlike traditional locks or GPS trackers, HunterTag combines passive NFC technology with an active community network. Tags don't require batteries, are weather-resistant, and create a collaborative network effect where more users mean better protection for everyone.

HunterTag is currently available in Italy and is expanding to other European countries. We plan to launch globally as our network grows.

Basic protection starts at €29.99 for a single NFC tag. Premium plans with additional features and multiple tags are available.

Yes, you need a smartphone with NFC functionality to scan tags and use the full HunterTag system. Most modern smartphones support NFC technology.

Absolutely! You can register multiple bicycles with a single account. Each bicycle gets its own unique tag and protection profile.

We currently offer a web application accessible from any device. A dedicated mobile app is under development and will be available soon.

An NFC tag is a small passive device that stores digital information. When scanned with an NFC-enabled smartphone, it can display bicycle information, ownership details, and theft status without requiring any power source.

Tags come with a robust adhesive backing and can be placed in discreet spots on the bicycle frame. We provide detailed installation instructions and recommend secure, hidden locations that are difficult to remove but easy to scan.

Yes, our NFC tags are designed to withstand all weather conditions, including rain, snow, and extreme temperatures. They have an IP67 protection rating for water and dust resistance.

While tags can be physically removed, they are designed to be tamper-resistant. Attempting to remove a properly installed tag will likely damage it, and we provide anti-theft mounting options.

NFC tags have no moving parts or batteries, so they can last many years under normal conditions. We guarantee our tags for 5 years against manufacturing defects.

If your tag becomes damaged or stops working, contact our support team. We offer free replacement tags under warranty and discounted replacements for older tags.

Tags are designed to be bicycle-specific for security reasons. If you need to transfer protection to a new bicycle, contact support to deactivate the old tag and get a new one.

No, NFC tags are passive devices that only activate when scanned. They don't contain GPS or constantly track your location. Location data is only collected when someone actively scans your tag.

Create a HunterTag account, then use the 'Add Bicycle' feature to register your bike. You'll need to provide basic bicycle information and attach the NFC tag during the registration process.

We need make, model, color, serial number (if available), and clear photos of your bicycle. This information helps verify ownership and assists in recovery if stolen.

Log into your HunterTag account, go to your bicycle's page, and click 'Report as Stolen'. You can also add details about when and where it was stolen to help hunters in the search.

When someone scans your stolen bicycle's tag, you'll receive an immediate notification with the location and time. You can then coordinate with local authorities or the person who found it.

Yes, you can set a monetary reward for recovering your bicycle. This incentivizes hunters to actively search for your bike and increases recovery chances.

HunterTag includes a digital maintenance log where you can record services, repairs, and routine maintenance. This helps track your bicycle's condition and can increase its value.

Yes, you can update information, photos, and your bicycle's status at any time through your HunterTag account.

When selling your bicycle, you can transfer HunterTag protection to the new owner or deactivate the tag. Contact support for assistance with the transfer process.

A Hunter is a community member who helps locate stolen bicycles by scanning NFC tags they encounter. Hunters play a crucial role in our collaborative recovery network.

Simply create a HunterTag account and verify your identity. Once approved, you can start scanning tags and participating in the recovery network. No special equipment is needed besides a smartphone.

Hunters earn rewards when they successfully help recover stolen bicycles. Reward amounts are set by bicycle owners and paid when the bike is safely returned to the owner.

If you scan a tag and discover it's marked as stolen, immediately contact local authorities and the bicycle owner through our secure messaging system. Do not attempt to recover the bicycle yourself.

Being a Hunter carries minimal risk as you're only scanning tags, not confronting thieves. Always prioritize your safety and work with authorities when dealing with stolen bicycles.

Rewards are paid through secure payment methods once a stolen bicycle is successfully recovered and returned to the owner. Payment processing typically takes 3-5 business days.

Yes, we use enterprise-level security measures including encryption, secure servers, and GDPR compliance. Your personal information is protected and never sold to third parties.

Only essential information is visible during scanning: bicycle status (stolen/safe), general location, and contact options. Personal details like name and address are never displayed publicly.

No, NFC tags don't allow constant tracking. Location data is only collected when someone actively scans your tag, and you control who can see this information.

When you delete your account, all personal data is permanently removed from our systems within 30 days, in compliance with GDPR regulations.

We use multiple verification methods, require photographic documentation for bicycle registration, and have algorithms to detect suspicious activity. False reports result in account suspension.

Yes, all data stored on NFC tags is encrypted. Even if someone could read the raw data, they couldn't access meaningful information without our secure keys.